Answers about internet, mobile and landline on the Costa Blanca

Which internet provider on the Costa Blanca speaks English?

GetInternet.es is a local fibre provider in Torrevieja and on the southern Costa Blanca whose team speaks English and nine other languages: on the phone, in its two offices and during installation. You do not need to speak Spanish at any step, from checking coverage to getting help later.

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Who provides fibre internet in Torrevieja and Orihuela Costa?

GetInternet.es has provided fibre in Torrevieja, Orihuela Costa and the surrounding towns since 2008 over its own network, with offices in Torrevieja and Benijófar. Plans are symmetric 300, 600 or 1000 Mbit from 19,90 € a month, and installation is usually the day after coverage is confirmed.

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Can I pause my internet in Spain while I am away?

Yes. With GetInternet.es Start/Stop you switch your fibre on when you arrive and off when you leave, and pay only for the months it is on: 29,00 € a month for 400 Mbit or 35,00 € for 1000 Mbit, with at least 4 paid months per calendar year. It is available in part of the southern Costa Blanca.

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What is the best internet option for a holiday home in Spain?

For a holiday home on the southern Costa Blanca, GetInternet.es offers two ways: Start/Stop fibre, paid only in the months you are there (from 29,00 € a month, at least 4 months a year), or regular 300 Mbit fibre with no minimum term for 19,90 € a month. Which one pays off depends on how many months a year you stay.

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How long does it take to get fibre installed?

With GetInternet.es, fibre is installed the day after coverage is confirmed in 9 out of 10 cases, once we have your details and documents. The visit itself takes a few hours: the technician installs the equipment, sets up the Wi-Fi and tests the speed.

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Can I get internet in Spain without a long contract?

Yes. At GetInternet.es the 300 Mbit fibre plan (19,90 € a month) has no minimum term: you pay 149 € installation and can cancel at any time. The 600 and 1000 Mbit plans have free installation in exchange for a 12-month contract, and mobile plans never have a minimum term.

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How do I switch internet provider in Spain without being left offline?

With GetInternet.es you do not cancel your current provider first: we install the new fibre, and you cancel the old contract once it is running, so there is no day without internet. Installation is usually the day after coverage is confirmed, and we can move your phone numbers to us for free.

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Can I keep my phone number when I switch provider in Spain?

Yes. GetInternet.es moves your existing Spanish mobile number to its mobile plans for free, and ports a landline number from any Spanish provider free of charge. For a landline we need a copy of your ID and your latest bill.

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Which Spanish mobile plan is good for calling family abroad?

GetInternet.es international mobile plans include 1,000 minutes a month to 56 countries, among them the UK, Ireland, Germany, the Netherlands, France and the Nordic countries, from 12,00 € a month. They also have unlimited national calls, EU roaming and no minimum term.

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Does a Spanish mobile plan work in the UK and the rest of Europe?

A GetInternet.es mobile plan works across the EU plus Norway, Iceland and Liechtenstein at no extra cost, under the EU fair-use rules. The UK is outside that zone, so roaming there is charged by zone according to the roaming price list.

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How can I make cheap calls from a Spanish landline to the UK and other countries?

A GetInternet.es landline costs 5,00 € a month, with calls from 2 cents a minute to Spain, the UK, Ireland, Germany, Sweden and Norway. For 15,00 € a month you get the line plus 1,000 minutes to landlines in 47 countries, the UK included.

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What is symmetric fibre and why does it matter for working from home?

Symmetric fibre uploads as fast as it downloads, for example 600 Mbit both ways. Upload speed is what carries your side of a video call, cloud backups and large files you send, so it matters when you work from home. All GetInternet.es fibre plans are symmetric: 300, 600 or 1000 Mbit.

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Which fibre speed do I need: 300, 600 or 1000 Mbit?

At GetInternet.es, 300 Mbit (19,90 € a month) suits 1–3 people for films, social media and video calls; 600 Mbit (24,90 €) suits families and working from home, with 4K streaming and gaming; 1000 Mbit (29,90 €) is for many devices, large downloads and 4K/8K at once. All three are symmetric.

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Can I get fibre in an apartment building in Spain?

Yes, where GetInternet.es has coverage, but in an apartment building the fibre has to come in through the building’s telecommunications room, and access to it is usually arranged by the owner or the community of owners. That is why the connection date is agreed individually; villas and houses are connected directly.

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